PTI Fails Again

So I got brave and placed a Papertrey order. I took a risk and I lost. Again, a problem followed by customer service mess up after mess up. It has been 8 days and 3 zendesk requests and I don't even have the beginning of resolution. Additonally, they have made this hugely more complicated than it is and mixed up the details to the point where they are trying to fix the wrong part of the issue.