I totally, totally messed up my Waltzingmouse order just minutes after the release this morning. How embarrassing. I emailed Claire, and despite the craziness of the release, she immediately emailed me back to say it would be fixed. She had already sent the downloads but trusted me to delete and not use them. She goes to the very top of my list for customer service. The free shipping right now is so wonderful too!
The mistake was totally all mine, but she came through for me. No wonder I love this fabulous new company!