http://chrissycards.blogspot.com/2012/10/a-rave-and-card.html
I will be spending money with this company. PTI is losing business to many new companies who know how to treat customers (like WPlus9, Avery Elle, Impress, Ellen Hutson, Chic N Savvy (free shipping on all stamps and dies and they are often at discounted prices to begin with). New companies are filling the gap rapidly.